Privacy Policy

CareBridge Solutions (“we,” “our,” or “us”) is committed to protecting the privacy and security of all individuals who communicate with us. This Communications Privacy Policy describes how we collect, use, disclose, and safeguard information through our business communication systems, including services provided by RingCentral.

1. Scope of Policy

This policy applies to all communications conducted through CareBridge Solutions’ phone systems,

including voice calls, voicemail, text messaging, and related communication features.

2. Information We Collect

We may collect and process the following categories of information:

  • Personal identifiers (name, phone number, email address)

  • Call detail records (date, time, duration of calls)

  • Voicemail messages and call recordings (if applicable)

  • Text message communications

  • Scheduling and service-related information shared during communication

3. How We Use Information

Information collected through our communication systems is used for the following purposes:

  • Coordinating and delivering home care services

  • Responding to inquiries and service requests

  • Scheduling and managing appointments

  • Communicating with clients, families, and staff

  • Maintaining internal records and quality assurance

4. Legal Basis for Processing

We process information as necessary to:

  • Provide requested services

  • Comply with applicable laws and regulations

  • Support legitimate business operations


5. Sharing and Disclosure of Information

We do not sell personal information. Information may be shared only in the following circumstances:

  • With authorized employees or contractors for operational purposes

  • With service providers (such as RingCentral) that support our communications infrastructure

  • When required by law, regulation, or legal process

6. Third-Party Service Providers

CareBridge Solutions utilizes third-party platforms, including RingCentral, to facilitate communication services. These providers maintain their own privacy and security standards. We encourage users to review RingCentral’s privacy policy for additional information regarding their data practices.

7. Data Retention

Communication records are retained only as long as necessary for operational, legal, and compliance purposes. Retention periods may vary depending on the type of communication and applicable requirements.

8. Data Security

We implement administrative, technical, and physical safeguards designed to protect communication data from unauthorized access, use, or disclosure. Access is restricted to authorized personnel only.

9. Client Rights

Individuals may request:

  • Access to their communication records (where applicable)

  • Correction of inaccurate information

  • Deletion of non-essential data, subject to legal requirements

  • Requests may be submitted using the contact information below

10. HIPAA & Confidentiality Considerations

While CareBridge Solutions operates as a non-medical home care provider, we respect the confidentiality of all personal and sensitive information and take reasonable steps to safeguard it in accordance with applicable privacy standards.

11. Changes to This Policy

CareBridge Solutions reserves the right to update this policy at any time. Updates will be posted on our website.

12. Contact Information

CareBridge Solutions

Phone: (330) 449-0001

Email: taria@carebridgeoh.com

By communicating with CareBridge Solutions, you acknowledge and agree to the terms of this Communications Privacy Policy.